Frequently Asked Questions
Find answers to the most common questions below.
HOW LONG WILL IT TAKE TO GET MY ORDER?
ONCE YOUR ORDER IS SUMMONED IN OUR LAIR, IT USUALLY TAKES 3-5 BUSINESS DAYS TO PREPARE FOR SHIPPING, THEN ANOTHER 5-7 BUSINESS DAYS TO REACH YOUR DOORSTEP. BUT HERE'S A SECRET—WE OFTEN SHIP FASTER THAN THAT. NEED YOUR ORDER QUICKLY? CHOOSE ONE OF OUR EXPEDITED SHIPPING OPTIONS TO SPEED THINGS UP.
WILL A CERTAIN DESIGN BE RESTOCKED? DO YOU HAVE A MAILING LIST?
SOME DESIGNS ARE IMMORTAL, OTHERS ARE HERE AND GONE LIKE SHADOWS. WE RESURRECT POPULAR STYLES WHENEVER POSSIBLE, BUT RESTOCK TIMES VARY. WANT FIRST DIBS ON RETURNING FAVORITES? JOIN OUR MAILING LIST FOR EXCLUSIVE UPDATES, EARLY ACCESS TO DROPS, AND A FEW DARK SURPRISES FOR OUR MOST LOYAL FOLLOWERS.
DO YOU OFFER INTERNATIONAL SHIPPING
YES—OUR DARK THREADS KNOW NO BOUNDARIES. WE SHIP WORLDWIDE, SPREADING OUR BRAND OF REBELLION ACROSS THE GLOBE. SHIPPING TIMES AND COSTS VARY BY LOCATION, SO VISIT OUR SHIPPING INFO PAGE FOR DETAILS.
CAN I MODIFY OR CANCEL MY ORDER AFTER PLACING IT?
ORDERS ARE SET IN STONE ONCE PLACED, BUT IF YOU NEED TO MAKE A CHANGE OR CANCEL, CONTACT US IMMEDIATELY AT FORBIDDENALCHEMY669@GMAIL.COM. IF YOUR ORDER HASN'T YET LEFT OUR REALM, WE’LL DO OUR BEST TO HELP.
WHAT IF MY ORDER ARRIVES DAMAGED OR I RECEIVE THE WRONG ITEM?
IF YOUR GEAR ARRIVES DAMAGED OR IF WE’VE MADE AN ERROR, EMAIL US IMMEDIATELY AT FORBIDDENALCHEMY669@GMAIL.COM. SEND US A PHOTO OF THE ISSUE, AND WE’LL FIX IT FAST—NO EXCUSES. WE’RE HERE TO MAKE SURE YOU GET EXACTLY WHAT YOU DESERVE.
HOW CAN I TRACK MY REFUND STATUS?
ONCE WE RECEIVE AND INSPECT YOUR RETURN, WE’LL NOTIFY YOU ABOUT THE NEXT STEPS. APPROVED REFUNDS WILL HIT YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS. IF YOU HAVEN'T SEEN YOUR REFUND AFTER 15 DAYS, CONTACT US AT FORBIDDENALCHEMY669@GMAIL.COM, AND WE'LL GET IT SORTED OUT QUICKLY.
HOW CAN I ENSURE THE RIGHT FIT?
WE KNOW THE IMPORTANCE OF A PERFECT FIT. CHECK OUT OUR DETAILED SIZE GUIDE ON EACH PRODUCT PAGE TO FIND YOUR IDEAL SIZE. STILL UNSURE? REACH OUT, AND WE’LL HELP YOU GET IT RIGHT.
DO YOU COLLABORATE WITH ARTISTS OR INFLUENCERS?
WE’RE ALWAYS ON THE HUNT FOR LIKE-MINDED ARTISTS AND INFLUENCERS WHO SHARE OUR DARK AND UNCOMPROMISING STYLE. IF THAT'S YOU, CONTACT US—LET’S CREATE SOME CHAOS TOGETHER.