Return & Refund Policy
Forbidden Alchemy Return & Refund Policy
Last Updated: April 20, 2025
Returns
We want you to be completely satisfied with your purchase. If you're not, you may return eligible items within 30 days of delivery.
Eligibility Criteria:
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Items must be in new, unused condition, with all original tags and packaging intact.
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Returns are accepted for both defective and non-defective products.
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Certain items, such as customized or final sale products, are non-returnable.
Return Process
To initiate a return:
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Contact us at ForbiddenAlchemy669@gmail.com your order number and reason for return.
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We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
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Ship the item(s) back to us using a trackable shipping method.
Return Shipping Costs:
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If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
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For all other returns, the customer is responsible for return shipping expenses.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5-7 business days.
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Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We accept exchanges for items of equal value. To exchange an item:
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Initiate a return for the original item following the steps above.
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Place a new order for the desired item.
This process ensures the fastest delivery of your new item and accurate inventory tracking.
Contact Us
For any questions or concerns regarding returns or exchanges, please contact us at:
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Phone: 1-800-465-8888
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Address: P.O Box 533431, Harlingen, TX, 78553-3431